(the UK's Unix & Open Systems User Group)
Tutorial: Request Tracker
Tuesday 11th August 2009, London
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. Book now: online or booking PDF.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organisations worldwide.
RT is the leading open-source issue-tracking system. Designed to make it easy for your organisation to track any sort of "task". Various organisations, ranging in size from large corporations to the smallest non-profit use RT across a wide range of business cases. Frequent uses include the tracking of software defects, customer service inquiries, internal workflow, project management, network operations and even youth counselling. RT is powerful, flexible and built from the ground up to adapt to your organization and needs.
This comprehensive session will cover:
Jesse Vincent is the author of RT and the founder of Best Practical Solutions, LLC, a company dedicated to open source tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Vincent worked as the systems lead for a now-defunct dotcom and as a software designer at Microsoft.Please note places are limited and early booking is essential. Booking deadline is 17th July 2009.
The above prices include FULL day tutorial, refreshments, lunch and a set of tutorial notes. For full details and terms and conditions, see the booking formBook now: online or booking PDF.
This tutorial is an updated version of the that given in November 2007.
Tel: 01763 273 475
Fax: 01763 273 255
Queries: Ask Here
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